Contact Us

You can contact us by email at customerservice@ticketron.com. We try to respond to all emails within two business days. We look forward to hearing from you.

What is Ticketron?

We're your one stop source for the largest assortment of tickets to live entertainment. Through our participation in the largest online ticketing marketplace, Ticketron.com connects you to more than 100,000 concerts, sports & theater events worldwide! All tickets are listed by professional ticket-selling companies & trusted ticket sellers, all backed by Ticketron's 100% Money-Back Guarantee.

Out Parent Company

Our parent company, Ticketron, Inc., is an industry leader in online ticketing. Founded in 2001, Ticketron participates in a leading online exchange with over $5.5 billion in ticket inventory. Through our participation, the Ticketron is able to bring its customers access to the most available tickets to the hottest events as well as sold out events. Since 2001, Ticketron has been a pioneer in the online ticketing industry, long before many of today's websites have appeared. There is something to be said for our longevity. We credit that to customer loyalty and always pricing our tickets that are affordable to customers of all budgets.

Give Us Feedback

Customer feedback is very important to us. Do you have feedback about our Website, newsletter, or your shopping experience? Email us at customerservice@ticketron.com. We try to respond to all emails within two business days. We look forward to hearing from you.

Social Media Disclaimer

The Ticketron Team Blog and other social media platforms where Ticketron.com’s content team posts content — including but not limited to Facebook, Twitter, and Instagram — are written by the Ticketron.com content team. The views expressed do not necessarily reflect those of Ticketron, Inc. Any trademarks remain the property of their respective owners; the appearance of trademarked terms does not indicate any association with Ticketron.com, Ticketron.us, or Ticketron, Inc.

The views, opinions and positions expressed within guest posts are those of the author alone and do not represent those of Ticketron or its employees. The accuracy, completeness and validity of any statements made within guest post articles are not guaranteed. Ticketron accepts no liability for any errors, omissions or representations made in the guest blogger postings. The copyright of the guest blogger’s content belongs to the author and any rights or liability with regards to alleged infringement of the author’s work is between the alleged infringer and the author and not Ticketron. Please note that guest bloggers are not paid by Ticketron for blogging content.

 

Our Guarantee

100% Money-Back Guarantee

Only the most qualified, trustworthy sellers are part of our network, and we vet them for superior service. We guarantee that your tickets will be legitimate, arrive in time for the event, be the exact tickets you ordered or comparable alternatives, and be completely refunded if the event is cancelled. If your experience falls short of these expectations, you're covered by our 100% money-back guarantee.

Ticketron guarantees that the following will be true for all event tickets ordered through our marketplace:

1) All tickets purchased through Ticketron.com are legitimate tickets and will always be valid for entry:

  •    All tickets sold on our website Ticketron.com are guaranteed to be authentic, valid for access to the applicable event or amenity (e.g. parking or hotel accommodations). Contact your ticket seller immediately if the venue says there's a problem with your tickets. You'll need to provide evidence of invalidity from the venue if they can't resolve the issue. We require this evidence so we can obtain the refund from your ticket seller. The evidence could range from a letter from the venue, or even a simple email identifiably from venue personnel that verifies there was a problem scanning the tickets.

2) The tickets you receive will be the exact tickets ordered or will be better:

  • Ticketron, through the ticket marketplace expects the sellers who list tickets on our marketplace to provide the seating they advertise, or else provide equal or superior seating. Sellers are expected to contact customers proactively to confirm any significant seating changes to the section and row of a ticket order. If you receive a ticket substitution that you're unhappy with, please contact Ticketron immediately (888-345-0872). The issue will be investigated on your behalf to find a mutually agreeable solution for you and your seller.

3) Your tickets are guaranteed to arrive in time before the event:

  • All physical deliveries are made to the shipping address that was entered during checkout. We guarantee that the tickets will be shipped in sufficient time so that at least one delivery attempt is completed before the event occurs. Please note that you are personally responsible for being available to receive the ticket package when a delivery attempt is made. Ticketron (customer service (888-345-0872) will help coordinate your compensation with the ticket seller in the rare case that tickets aren't shipped or delivered in time for the event.

4) If an event is permanently cancelled, a full refund will be given:

  • Ticketron customer support will coordinate with the selling broker to provide a full refund of the ticket order, excluding delivery fees, in the event of a cancellation. The ticket seller may require you to return hard-stock tickets before they'll issue a refund.

Information in regards to our Covid 19 Policy can be found here:

THE HISTORY OF TICKETRON

Ticketron was a computerized event ticketing technology that was in operation from the 1960s until the majority of its assets and business, with the exception of a small antitrust carve-out for Broadway's "Telecharge" business-unit, were finally purchased by Lovecraft Investment Group in 1990. It was founded by Jack Quinn. read more on Wikipedia

WHY CHOOSE TICKETRON FOR EVENT TICKETS?

Everyday, it seems that more and more websites pop up online selling tickets to events. It is extremely difficult at times for consumers and fans to keep up with who is who.

When you are shopping online remember this, very few online ticket companies can match our longevity, very few ticket companies online have such a rich history online and off, very few companies bring as much value to your purchase as we do here at Ticketron, and very few companies are truly nationally recognized brands.

In this day and age of online shopping, it's always best to shop a name or brand you know and trust. For over 20 years online alone, Ticketron has been a go to source for fans looking for a safe secure buying experience online. For those who don't, our live order assistants give our customers yet a second trusted reliable option to assist them with all of their tickets needs.

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