To our valued customers:
This communication is designed to answer your questions about what happens if your event is canceled or postponed due to Covid-19, if no audience is allowed at your event, or if you do not attend an event due to attendance requirements based on Covid-19.
Our industry-leading guarantee continues to protect every purchase, and nothing about this situation has or will change that.
If your event is canceled or if no audience is allowed, we will notify you as soon as possible. You may have the option of accepting a credit voucher good for 110% of the value of your original purchase, less applicable delivery fees - valid for one year from the effective date. You will also have the option of accepting a refund of your original purchase price, less applicable delivery fees.
If your event is postponed or rescheduled, rest assured that your ticket will be honored on the new date of the event.
Our customer support team is ready to answer any questions you may have.
Your Customer Care Team
Am I eligible for a Credit Voucher?
How much is my Credit Voucher for a cancelled performance worth?
Can I get a Credit Voucher or a refund if I am denied entry or told to leave because I do not comply with COVID-19 requirements?
How will I receive my Credit Voucher?
How can I use my Credit Voucher?
What if I want a refund?
Why will it take up to 30 days?
My event is postponed, can I get a Credit Voucher?
What happens if I don't want to or unable go to an event on the new date?
What happens if I want to purchase tickets, but they cost more (or less) than my Credit Voucher?
Can I use my Credit Voucher to buy tickets in another country or from another website?
Can I get cash for or sell my Credit Voucher?