The Ticketron Guarantee

Only the most qualified, trustworthy sellers are part of the largest marketplace for resold event tickets, and they are fully vetted for superior service. We guarantee that your tickets purchased on Ticketron.com will be legitimate, arrive in time for the event, be the exact tickets you ordered or comparable alternatives, and be completely refunded if the event is cancelled. If your experience falls short of these expectations, you're covered by our 100% money-back guarantee.

Ticketron.com guarantees that the following will be true for all event tickets ordered through the nationwide marketplace:

1. All tickets are legitimate tickets, valid for entry.

All tickets sold on Ticketron are guaranteed to be authentic, valid for access to the applicable event or amenity (e.g. parking or hotel accommodations). Contact your ticket seller immediately if the venue says there's a problem with your tickets. You'll need to provide evidence of invalidity from the venue if they can't resolve the issue. Ticketron requires this evidence so we can obtain the refund from your ticket seller. The evidence could range from a letter from the venue, or even a simple email identifiably from venue personnel that verifies there was a problem scanning the tickets.

2. The tickets you receive will be the ones you requested, or better.

Ticketron expects the sellers who list tickets on our marketplace to provide the seating they advertise, or else provide equal or superior seating. Sellers are expected to contact customers proactively to confirm any significant seating changes to the section and row of a ticket order. If you receive a ticket substitution that you're unhappy with, please contact Ticketron immediately. Ticketron's network partners will investigate the issue on your behalf to find a mutually agreeable solution for you and your seller.

3. Your tickets will arrive before the event.

All physical deliveries are made to the shipping address that was entered during checkout. We guarantee that the tickets will be shipped in sufficient time so that at least one delivery attempt is completed before the event occurs. Please note that you are personally responsible for being available to receive the ticket package when a delivery attempt is made. Ticketron's live order support will help coordinate your compensation with the ticket seller in the rare case that tickets aren't shipped or delivered in time for the event.

4. If an event is permanently cancelled, a refund will be issued.

Ticketron's live assistants will coordinate with the selling broker to provide a full refund of the ticket order, excluding delivery fees, in the event of a cancellation. The ticket seller may require you to return hard-stock tickets before they'll issue a refund.