TICKETRON FREQUENTLY ASKED QUESTIONS

Here at Ticketron we often here the following questions from our customers. We have decided to answer these questions here so that you can simply continue shopping without missing a beat.

Is Ticketron Safe?

Yes! All purchases are protected by TIcketron 100% Guarantee. We guarantee that your purchase is safe, protected, and that you will receive your tickets on time, but don't take our word for it!

How do I know the tickets are authentic?

All purchases are protected by our Ticketron 100% Guarantee . We guarantee that your purchase is safe, protected, and that you will receive your tickets on time. If you have any problems, simply call us for assitance at 888-345-0872. It's what we're here for!

Why can't I see exact seat numbers?

To be honest, our ticket brokers could get in trouble if the exact seat numbers made known publicly (i.e. season ticket holders selling tickets to individual games is often not allowed by certain venues). By not showing exact seat numbers, we are able to protect our brokers and provide you with the best deals.

Can I select the number of tickets I want?

Yes and no. Since one ticket is less likely to sell than two tickets together, brokers can specify what quantities their tickets are available in. Since we have such a large volume of tickets available, the odds are excellent that you will be able to buy the number of seats you want in the sections you want for a price you love.

Will our seats be together?

Yes! All tickets purchased together will be together. If you want to sit separately, you must make multiple purchases.

What does no fees at checkout mean?

We know thaton other sites, ticket price isn't the only factor that goes into purchasing a ticket. While Ticketron may not always have the lowest priced ticket, we can assure you that when other sites fees are factored in, that the Ticketron final price will be lower almost always.

How close to the event can I buy tickets?

As long as tickets are available, you can purchase tickets up to the start time of the event.

Can I add to my order after I purchase tickets?

Not exactly. If tickets are available in the same row as your previous purchase, those tickets can be purchased separately. If you call our customer support number on the website we will contact the broker to make sure he puts the tickets together.

Do you sell parking passes?

Yes, but not for all events. You can find available parking passes by checking the box "Only Show Parking Passes" under the Refine Listings tab in the bottom right-hand corner of the event page.

Why was my card charged when my purchase didn't go through?

No need to worry! The charge on your card was only an authorization to make sure you have enough cash to buy the tickets you want. If the purchase did not go through, the information is voided, and the hold on your funds will be lifted within 24-48 hours. To get the funds lifted sooner, again call our live order assistance, and we will contact your bank for you.

How soon will I get my tickets?

No matter what, we guarantee to deliver your tickets to you before the event. If the event is within 48 hours, you'll receive the confirmation and ship date within 2 business hours. If the event is more than three days away, you'll receive a confirmation with delivery info within one business day.

If I purchase tickets on the day of the event when will I receive them?

If the tickets are labeled as "e-tickets," you'll receive them within 2 business hours of your purchase. If the purchase is within 2 hours of your event, you'll receive them within 20 minutes.

What if the tickets are "local pickup"?

If the tickets are labeled as "local pickup", then the tickets are available for pick up as close to the venue as possible. The tickets will often be held for you at the nearest FedEx location, or if a more convenient location is available Barry's Tickets will arrange that. You will need to go to the location and show a photo id to pick up your tickets.

Why is someone else's name on my tickets?

Any name that is printed on your tickets merely reflect the original purchaser's name and has no effect on your entry.

What if I need to change my shipping address?

Not a problem. Just call us at 888-345-0872 with your transaction id and confirm where you want the tickets to be shipped to.

I placed an order. Can I cancel it?

Sorry, but we have to hold up our user agreement to both our buyers and sellers, and as required by sellers, all sales are final.

What if my event is postponed?

If your event is postponed, your tickets will be good for the new date. You will receive an email from us with the new event information. If you cannot go to the